Where can I see my new price?įor customers who have monthly subscriptions that are automatically renewed by credit card, your new price will be previewed on your upcoming receipt.

If you are on a monthly subscription, and you would like to lock in your price for a year, you can switch to an annual plan by following the instructions in this article. Additional add-ons (Includes but not limited to Sandbox, Data Locality, High Volume API, and Collaboration).The new USD prices for Zendesk Suite and Support are: Zendesk SuiteĪdditionally, the following products will have a 20% increase to the current USD Annual price: Therefore, we have increased our prices in order to sustain and further improve the quality of our products and solutions that business, agents, and consumers have come to rely on. In order to continue to deliver market-leading products and solutions, we need to realign our prices with that value. And that’s just one of the hundreds of enhancements we’ve delivered to improve agent effectiveness. The introduction of solutions like suggested macros have resulted in over 35.5 years of agent time saved since we launched the experience in 2021. Today, our product delivers significantly more value, and these increases will allow us to continue to help you scale, interact with customers across channels, and automate experiences that deliver great service for your customers. During that time, our prices have remained largely unchanged. Since we launched 15 years ago, we have invested heavily in our product, scalability, and security. All new purchases of Zendesk after this date will also be subject to the new prices. Renewals which take place on or after Jwill be subject to the new prices outlined below. How can I ask a question about pricing that’s not listed here?.This article provides additional details and addresses some of the questions you may have about the upcoming price increases. Starting July 12, 2023, Zendesk will be increasing the price of Support, Suite, and individual products so we can continue to deliver new and innovative CX solutions to continue to help you better serve your customers.

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